there is a possibility, if you wiped/reinstalled, that whatever is the problem would go away. And that it takes them about 2-3 hours for the whole process, as they have everything in their setup planned around this. They insist it keeps their rigs running fast. Back about 2017 or so.Īnd I've got friends who every six months have a scheduled OS wipe/reinstall. I'm not someone that wants to reinstall my OS routinely either! Although I did do it once because of major issues with several Adobe apps, and it did work. As I've known several others that have posted about doing wipe/OS reinstalls, followed by installing all Adobe stuff prior to anything else, that fixed their issues. My suggestion was just as a practical matter. Much more so than ever before, which is a huge improvement.īut still they don't reply to every post here, no clue about that. Thankfully they do monitor this, and even reply in a number of the bug posts. This bug section is the means to communicate with the devs now. As a paying customer I would like to get support with this matter.Īnother workaround MAY be is that I will send my project files to them and they will try to open in the latest version, and if successfull save them and send new saves back to me so I will try to open them on my system. So is there any channel to contact developers directly for them to look this problem for me? I can provide them with all the information or help determine the source of the problem by installing some software maybe to look what is going on while Premiere trying to open the file. I am sure it is isolated problem for an unfortunate few, but problem none the less. To me it is obvious that they change something in the version 23.1 and up for it to stop opening correctly files from version 23 not only on my system, but for some other people as well. Cause not only it is a work for at least 1 day to install and tweak everything back as before, but also because obviously the problem is not in my system, but in Adobe software. Neil, I am not going to do a clean install of the OS to just test the theory that after that everything will work as intended.
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